These include the payment of annual dues and the annual reporting of CPD. Service level agreements can contain many service performance metrics with appropriate service level objectives. A common case in IT service management is a call center or services. Among the generally agreed metrics in these cases is transfer pricing advice by referring to the SLA framework to determine the unit cost of goods and services. There must be processes to integrate the financial performance of the shared service within the company to ensure effective consolidation. Steering committees and project committees are regularly informed of updated financial performance on all outstanding issues and on progress in new activities.