Check out the latest updates to the IATA SGHA 2018 model and the new Service Level Agreement (SLA) model. This advanced course covers the main elements of SGHA 2018 and provides an overview of concepts and structure at the company level. Learn how to use the latest tools to improve collaboration and safeguard business interest by combining Schedule B and AHM803 ALS models. The new clause 3.3 of SGHA 2018 prohibits self-help if an institution has already outsourced it under the SGHA. In Europe, for example, the 1996 European Directive on Stopover Assistance (96/67/EC) opened up the market for stopover assistance to competition and maintained the general freedom of the airline to self-manage at an airport. SGHA 2018 does not deal entirely with data protection, although the definition of eTickets tickets has been expanded. The initial clause 5.10 of SGHA 2013, which states that “contracting parties agree to comply with all applicable data protection laws when providing services,” has been removed. Data protection has been added to the compliance checklist under Article 1.1 of SGHA 2018. The effect of this amendment is likely to raise data protection to the level of anti-corruption, competition and child labour prohibitions. In addition, it is also useful not to overburden the SGHA with data protection legislation.
SGHA 2018 has highlighted broader audit rights under Clause 5.9 to allow other carriers within an IATA audit pool to review the handling company in favour of this pool. Currently, there are 37 airlines within the ISAGO Audit Pool, which can benefit from joint audit reports for the same handler at a given airport. In 2013, the IATA Ground Support Council authorized the use of yellow pages for the publication of pages of text amending Appendix B in the years between the new versions of the SGHA. SGHA 2018 Appendix B has now fully added the yellow pages to paragraph 8. In the future, this will provide some flexibility in the basic model. A carrier`s insolvency can also have greater consequences. The British CAA suspended Monarch Airlines` AOC when it went bankrupt in October 2017 and forced it to cease operations with immediate effect. They no longer needed stopover assistance services. The new text could be used to clarify the situation by establishing that air carriers must notify customers of any right to compensation within two years from the 14/21 period to which the recipient must comply. If this were the case, the wording could have been improved. This new clause will protect assistance companies if an airline attempts to circumvent an unfavourable contract and merely include its requirements “in the source.” The training provisions contained in the new Term 5.6 include commercial agents` knowledge of rules and regulations as a minimum and cross-reference to IATA materials in paragraph 5.3. PriceInser on membership types, discounts, DNA prices and taxes, and accepted payment methods.
Do you have a question about our courses? Look at the FAQs There was some confusion in SGHA 2013 about the deadline for an organization`s compensation claim. The confusion was caused by the following sentence: “Any claim must be filed within the time frame set out in section 31.2 of the 1999 Montreal Convention.”